Refund policy

We hope you love your jewelry. If for any reason you are not completely satisfied with your purchase, please review our return policy below.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

Be unused and unworn
Be in its original condition
Include original packaging
Be accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned:

Custom-made or personalized jewelry
Gift cards
Sale or discounted items

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at:

[your email address]

Please include:

Your order number
Photos of the item
Photos of the packaging

We will review the issue and arrange a replacement or refund where appropriate.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

Approved refunds will be processed to your original payment method within 5–10 business days.

Shipping fees are non-refundable.

Exchanges

If you would like a different item, please return the original item (if eligible) and place a new order.

Contact

For any questions regarding returns or refunds, please contact:

plaxart@gmail.com